Best practice crisis management now formalised
Download a PDF of this articleCorporate history is littered with examples of organisations who did not invest sufficiently in building a robust crisis management capability, and paid a heavy price.
What constitutes best practice crisis management is embodied in a new draft international standard (ISO/DIS 22361 – Crisis management — Guidelines for a strategic capability).
This is an important document for board members, executives, and senior managers who have a role in strengthening business resilience and managing risk, and is likely to become a key document for organisations to measure their current crisis management capability against.
Like most international standards, ISO/DIS 22361 has been an evolving process that began with a British Standard (BS 11200) and then morphed into a European Technical Specification (CEN/TS 17091). However, the latest iteration is a significant upgrade from previous versions in terms of its usability and underlying approach.
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