Retail & Consumer Products

The Goods (U.S. Edition) – So Wrong, It’s Write

Welcome back to The Goods! This week we’re discussing a jumbo shrimp problem, Americans’ love for sauces, and how Sharpies brought production to the U.S. without raising prices.    

 

During a DUI checkpoint operation in Northern California last week, police pulled over a Waymo taxi for making an illegal U-turn… only to find no driver behind the wheel. The San Bruno Police Department’s now viral social media post about the incident has garnered a number of comments, including questions about how they even managed to pull the robot car over and complaints about the company not being fined for the moving violation. However, officers said they can only issue tickets to humans, not hardware.

What’s In: This Week’s Trends

Cash or Card: Consumer Behavior

What’s going on with the consumer these days? This week we talk about the sizzling sauce market, Gen Z going screenless and growing demand for smaller portions.

  • Endless Sauce-ibilities: From classic ketchup to kimchi mayo and jalapeño mustard, Americans are addicted to dipping. The U.S. condiment market exceeded a value of $12 billion in 2024, surging over 50% since 2019, according to Mintel – and it is expected to grow by almost another $1 billion by 2029. Established brands like Kraft Heinz have expanded their ketchup varieties and widened their sauce portfolio, while restaurant chains like Chick-Fil-A, Taco Bell, and Panda Express have rolled out their own bottled sauces. As cost-conscious Americans remain interested in high-protein diets, they may be turning to sauces to enhance the flavor of more affordable cuts of meat, transforming a budget-friendly meal into a zesty dip-and-dine experience.
  • Life in Low-Res: Young adults are trading in iPhones for flip phones, CDs, physical maps and point-and-shoot cameras. After growing up consuming media on their phones, ordering food on apps and using rideshares, Gen Z consumers are tired of screens, and many feel that they don’t truly own their media without it being a physical CD or vinyl. According to a 2023 Harris Poll survey, 60% of Gen Z respondents expressed a desire to travel back to a time when everyone was not “plugged in,” and 80% feel they are too dependent on technology. Some young adults are finding a happy medium, paying for a subscription app that mails CDs or taking digital camera pictures for their Instagram posts.
  • I’m Smalling For You: Olive Garden may be known for its bottomless breadsticks and pasta, but the chain has actually found recent success by shrinking portions. After testing a new menu of smaller entrée portions with lower prices to match, the chain’s affordability metric increased by 15%, and customers are coming back for more. Chains like P.F. Chang’s and Cheesecake Factory are also rolling out their own cheap eats, hoping to bite into fast food’s market share. In addition to consumers seeking out more budget-friendly bites, snack-forward eating and GLP-1s are also likely driving this shift. The National Restaurant Association reported that 64% of consumers tend to substitute three traditional meals with snacks throughout the day, and 74% want smaller portions.

Making Moves: Industry Transformations & Innovation

ICYMI, even industry icons need to reinvigorate their brand presence through unique and creative ways. Here are some new brand moves that you should know about: 

Capital Markets Corner

What consumer news is moving the market this week? Our investor relations experts break down this week’s trends and headlines.

Word on the Hill

The Word 🏛️ Some retailers are looking for change… literally. Pennies are disappearing from circulation faster than expected since the U.S. Mint stopped producing the one-cent coins in August. Industry trade groups are urging Congress to pass immediate legislation allowing businesses to round cash transactions to the nearest nickel.

What does it mean? While rounding prices up to the nearest nickel may seem like a straightforward fix, retailers face specific regulatory hurdles. Industry groups argue that existing legislation doesn’t do enough to provide businesses with the clarity they need to address three specific concerns:

  • The patchwork of state and local sales taxes causes final prices to vary.
  • SNAP-paying customers must be treated exactly like any other customer, so rounding certain transactions in either direction could cause retailers to violate SNAP regulations.
  • Many retailers cash checks – including paychecks – for customers without bank accounts and will need to round these transaction amounts to continue providing these services.

Meanwhile, on the street… Kwik Trip announced that all cash transactions across its convenience store locations will now be rounded down to the nearest five cents as a “guest-friendly approach.” The company says it will continue this policy, which does not apply to digital and card-based transactions, until Congress enacts a permanent solution.

For more information about FTI Strategic Communications Retail & Consumer Products sector service offerings and expertise, please contact [email protected]

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