Our client, a specialist within the motor finance industry, recognised that in order to achieve their vision and develop their strategy they needed to develop and grow their managers’ capabilities. We were asked to create a bespoke management development programme focused on workplace application.
The Board and Senior Leadership Team were clear this programme had to feel and be different to anything they had experienced before. During the discovery phase we concluded the managers first had to make the time to invest in the programme. We therefore delivered a series of bite-sized sessions on managing time and priorities.
We asked each leader to complete a 360 degree leadership assessment followed by a 1:1 feedback and coaching which identified personal strengths and development areas. It gave them a springboard from which to develop.
A two-day residential performance management workshop followed. We promised ‘challenging, exciting, stretching’. And we delivered.
With a focus on feedback, coaching and using actors and real-life situations we built the capability and confidence of participants to conduct motivating performance reviews, manage challenging and brave conversations, engage their teams, deal with underperformance and coach their people to reach their potential.
Our client’s principal objective was for this programme to have a measurable impact. Every one of the participants left with a solution to a real-life ‘people’ challenge; and a toolkit of techniques for handling future challenges. Critical success factors included a rigorous approach to our working processes; immersing ourselves in our client’s business and brand; partnering with our client to create activities that seamlessly integrated with our client’s strategy and culture; using accelerated learning techniques throughout the programme.
Towards the end of the programme we repeated the 360 feedback and coaching process. In the majority of cases, the results showed an improvement in performance. The programme was already having a significant impact on the managers. Feedback included:
‘I was stressed before but now I’m in control.’
‘I’m getting more from my team.’
‘I am delegating more and this is actually motivating people.’
‘Absence in my team has reduced.’
‘I have improved processes and saved time and money.’
‘Our business success could not have been achieved without the managers working differently. This programme was a key factor in making that possible.’