Transitioning to a New CEO

Neovia Logistics

The private equity investors in Neovia Logistics, a global leader in industrial contract logistics created by a spin-off from Caterpillar, engaged FTI Consulting to advise the sponsors and the company on the transition to a new Chief Executive Officer.

Our Work With Neovia Logistics

FTI Consulting worked closely with the private equity investors and the company’s board of directors to prepare for the CEO transition. Once plans for the transition were finalized, FTI Consulting worked closely with the incoming CEO and the management team to develop the strategy, messaging, and all necessary materials in preparation for the imminent announcement to employees and customers. The FTI Consulting team provided on the ground support for the announcement to the global employee and customer bases. Communications included a leadership briefing with top leaders around the world to share the communications plan, an enterprise-wide email from the new CEO, a news release, customer communications, and updates to the company’s website.

FTI Consulting also planned and executed the company’s first-ever global town halls for all employees, which accommodated several hundred employees at headquarters and hundreds more from around the world via a streaming webcasts in two separate events to accommodate the large employee base in the eastern and western hemispheres. FTI Consulting completed a number of follow-up activities as well, which included publishing written responses to every question asked by employees in the days following the announcement and fielding a survey to measure the success of the communications.

Outcome

Feedback on the announcement was overwhelmingly positive. Ninety-seven percent of respondents said that they found communications to be timely; ninety-two percent said the right level and amount of information was provided, and ninety-eight percent said they would like to see more communication of the same caliber in the future.